Privacy Policy

1. Introduction

Haomec ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial machine service management platform.

This policy complies with the UAE Personal Data Protection Law (PDPL) and other applicable privacy regulations.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Company information and business details
• Account credentials and authentication data
• Machine and equipment information
• Service request details and communications

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

• Provide and maintain our service management platform
• Process service requests and communications
• Send notifications and updates about your requests
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Data Storage and Security

All data is stored within the UAE (me-central-1 region) in compliance with local data residency requirements. We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure backup and recovery procedures

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With service technicians assigned to your requests
• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety

6. Your Rights

Under the UAE PDPL, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Service records are typically retained for 7 years for compliance purposes.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: